bidperu web store FAQ section

Simply find the product you are looking for by typing it into our search box, or by browsing through the Featured Categories categories on the middle of the page. Then just click the "Add Cart" button to add it to your cart. You can see how many products are in your cart at the top right hand side of the page. To see a full view of your cart simply click on the Cart at the top right hand side of the page Once you are satisfied you have everything in your cart that you'd like to buy, click the Checkout button. You will be asked to login or checkout without saving your details, from here you will enter, or confirm, your delivery details and select your payment method.

Yes - you have to be registered at Ecrater to purchase . However, registration is quick and easy and has the following benefits: You do not need to enter your address and other details every time you shop because these are saved for you

We do not offer the ability to ship to multiple addresses at present.

Of course! In order to combine shipping Do NOT use the provided eCRATER shopping cart. The eCRATER shopping cart does NOT support combined shipping. We are unable to make changes if this process is used. We DO combine S&H when multiple items are purchased. All items must be paid for in one Paypal transaction and shipped to one (1) mailing address. Items must be purchased the same day. Do NOT pay for more than one (1) item separately for we will NOT be able to offer combined S&H on any item(s) already paid for. Please contact us if you have any questions visit our store.

Sorry, every order must placed using Ecrater shopping cart o your can send us an email telling us the item you want and the shipping address. You will receive directions in order to pay the bill through Pay Pal. The billing and shipping address must be the same.

If you want to double check your order, simply ask us by email [email protected] .If the product is in our warehouse, we will send a message that says "Yes, we have it!”

Sorry, no. Please check the countries that we ship to, by clicking over (more destinations) and then open the Country list. We ship most orders the next day, if they're placed on business days (Monday - Friday, non holiday). If they are placed Saturday or Sunday, they will be ship on Monday. *Your order may be delayed if you live in a remote area. ** Custom and import charges are not included in our shipping charges.

We take the security of our customers very seriously. Therefore, we have implemented fraud filters in an effort to protect our customers against any suspicious or fraudulent charges. If your order triggers a review by our fraud prevention department, we may require additional information in order to approve for processing. You will be contacted immediately in regards to this matter, and we ask that you contact us back as soon as possible to confirm your order and avoid any further delay. Any order held for verification purposes by our fraud prevention department may be delayed until needed information is received and confirmation process completed. Orders may be flagged due to incorrect/incomplete billing or shipping information, address confirmation, or return policy review. Any delay in shipping or needed upgrade due to this verification process is the responsibility of the customer.

Sorry, if you have entered a billing address that does not match your credit card or a different billing and shipping address we can’t serve you in order to prevent a fraud.

If your product is in stock, it will arrive to you in accordance with your chosen shipping method.

All orders can be canceled up until 4 hours after you placed the order. After that, items are purchased to fulfill all orders and cancellation is not permitted.

We apologize if you have received a product that is faulty, or if you have received the wrong product. You are welcome to an exchange or refund. Please contact us by email to arrange this. Make sure you send your order details.

If you have ordered something online and received the wrong product, we apologize and you are more than welcome to an exchange or refund. All products returned must be in their original unused condition, specifications and packaging, along with any accompanying accessories/Guarantees/Instructions together with the invoice and/or packing slip accompanying the products. Products can not be returned if they have been engraved, modified, damaged, altered or sized. This includes rings sized at your request as we will not resell a ring to another customer after it has already been sized. • All purchases must be returned and inspected before any refund will be granted. We do not refund or exchange items that have been specifically custom made for you e.g. a wedding ring made to order, or has been sized to your requirements etc. • Manufacturing defects do not include normal wear and tear and any damaged caused by accidental or non-accidental damage.